ICICI Bank Off Campus Placement Drive May
2022 | Hiring Fresher Graduates as Phone Banking Officer at Multiple Locations
Click Here To Get Daily Latest Fresher Job Alerts
Job Details
Phone Banking Officer
ICICI Bank''s Phone Banking
services help customers avail a host of banking features primarily through the
phone channel. The Phone Banking Channel at the Bank is strongly connected to
all business groups to design service architecture for enabling the customer
journey, and relaying customer feedback to product teams. It also supports
international branches and ICICI Direct in their phone banking requirements. It
is a 24/7 channel designed to enable the transaction capability of a customer
and offer products across the financial spectrum to boost the customer
portfolio.
As a Phone Banking Officer, you
get an opportunity to engage with customers across segments and provide any and
every assistance required to ease their banking journey and servicing their
banking, financial and investment need. Phone banking officer is responsible
for resolving customer queries over the phone on a day -to-day bases providing
efficient service, providing customers with relevant products and service
information and cross-selling various banking products to our existing
customers over the phone. To do so, it is imperative to develop a thorough
understanding of the customer''''s profile, demographics, banking behavior and
portfolio. Hence, this role will also require you to have a flair for
identifying sales opportunities and driving revenue, while keeping NPS at the
core of your engagement.
Background: ICICI Bank Phone
Banking offers a number of facilities, which enable the corporate customers to
do several of their banking activities from the comfort of their premises. The
Phone Banking Officer is responsible for providing good service to customers
pertaining to any of their banking, financial and investment needs.
Purpose of the Job: The
position will be responsible for resolving customer queries over the phone on a
day to day basis thereby providing efficient customer service. This position
also requires to cross ? sell banking products to our existing customers over
the phone.
Roles &
Responsibilities:
- Handling and resolving customer complaints/
queries over phone
- Providing customers with relevant product and
service information
- Cross selling various banking products to
customers over phone
Key skills:
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
Competencies:
Passion (Constantly raises the
bar for self & team, has a strong execution bias, takes initiatives even in
the face of significant difficulties)
Customer First (Leverages every
customer interaction as an opportunity to make an impact, consistently seeks to
understand customer needs, is accessible and responsive)
Experience: Graduates with 0 - 4 years of Experience and good
communication skills
Location:
Chennai, Indore, Bhubaneswar, Hyderabad
Click Here To Join Telegram Group
Click Here To Join on WhatsApp Group (VIII)
0 comments:
Post a Comment