Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
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Your Role and Responsibilities
About Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re
ready to seize them. We are combining the mentality of a start-up with the
footprint of a market leader. We’re a new organization, but we’re also a $19
billion company with 90,000 employees. We have a list of 4,600 clients —
including 75 of the Fortune 100 — and we operate in 64 countries.
Kyndryl is at the heart of progress — dedicated to helping companies and people
grow strong. Our people are actively discovering, co-creating, and
strengthening. We push ourselves and each other to seek better, to
go further, and we carry this energy to our customers. At Kyndryl,
we want you to keep growing and we’ll provide plenty of opportunities to make
that happen.
Role and responsibilities
As Technical Engineer, you are responsible to support problem and change
tickets for client support operations (e.g. storage systems or server) for work
involving problem determination and implementation of changes to hardware,
software, applications or network systems.
These tasks are not standardized and require independent thought and problem
solving to resolve. Interaction with other teams is often required to tackle
issues. It also provides opportunity to understand the current Automation and
Analytics work going on with clients to simplify and improve operations with
minimal effort.
We will give you an enriching experience and platform to develop your academic
learning in a corporate environment, acquiring new skills and helping you
deliver to our business to make a difference.
How we'll help you grow
You’ll have access to learning to develop your technical skills, with over 500+
learning plans, covering 200+ roles
There will be opportunities to participate in programs designed to keep your
skills industry relevant: We will invest in upskilling you to newer versions of
technologies /cross-skill to grow your diverse technical skills in the same
technology. This also entails key external training sessions &
certifications
We will also invest in non-technical development and education for you
including communication, leadership, project management, service management,
risk, quality and compliance
Who you are :
You will need to demonstrate interpersonal skills while operating with large
teams that work closely with clients across pan India and work in varied time
zones
You will display management skills in your area of expertise, skilled to handle
various tasks, prioritize and deliver on time
You can articulate with confidence for the desired views and be passionate to
learn and apply technical prowess tackle Client problems
As Tech Support Associate, you are responsible to effectively handle difficult
customer interactions and challenging customer problems without the need for
supervisory intervention; maintain poise and professionalism even with very
difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts,
motivated by a desire to facilitate customers and be responsible for
providing voice support to Kyndryl Internal End Users and External
Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios,
documenting solutions, and effectively providing dependable and timely
resolution to all product related technical issues experienced by
customers.
- Providing remote Infrastructure support
delivery and performing problem cause analysis.
- Collaborating with fellow support colleagues
and other internal organizations to provide superior customer service.
- Acting as a customer advocate by working
directly with customers on high priority issues to deliver timely
resolution and capture customer feedback to influence process/product
improvements.
- Anticipating customer needs and effectively
addressing concerns related to their issue or resolution.
- Providing direct technical assistance to
customers via phone, email, and chat.
Required Technical and Professional Expertise
- Fundamentals of IT
- Basic Concepts in Networking, Windows, Linux,
Unix and other OS
- Basic Knowledge of concepts about databases
- Basic Knowledge of Z/Os and Operations
Monitoring
- Fundamentals of SAN, Back-up and Restore
Technology
- Fundamentals of Cloud and Cloud Computing
Preferred Technical and Professional
Experience
- We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma
(computer/IT specialization only) students,2022 pass outs.
- 65% or 6.5 CGPA above are eligible to apply.
- All subjects will be considered including
elective/optional subjects
- No current Backlogs
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Country/Region
India
State / Province
MULTIPLE
City / Township / Village
MULTIPLE CITIES
City / Township / Village 1
IN_KA_BANGALORE
City / Township / Village 2
IN_TN_CHENNAI
Being You @ Kyndryl
Kyndryl is committed to
creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. Kyndryl is also committed to
compliance with all fair employment practices regarding citizenship and
immigration status.
Other things to know
When applying to jobs of your
interest, we recommend that you do so for those that match your experience and
expertise. Our recruiters advise that you apply to not more than 3 roles in a
year for the best candidate experience.
For additional information about location requirements, please discuss with the
recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Computer Operator
Employment Type
Full-Time
Contract type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions
Private Limited
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