Job Description
About The Company:
Gainsight is now a Unicorn company
through its recent investment of $1.1 billion from Vista Equity
Partners to continue revolutionizing Customer Success for businesses. The
Customer Success company helps businesses grow faster by reducing churn,
increasing upsell, and driving customer advocacy.
Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer’s relationships effectively, track customer health and transform the way organizations orient around the customer.
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Gainsight is the platform of choice for many leading companies like Box, Adobe
and Workday.
The company has been recognized as one of the Top 50 mid-size companies
in India and India\'s Best Workplaces in IT & IT-BPM by ‘Great
Place To Work’ and top 100 private cloud companies in the world by Forbes,
one of the fastest growing private companies in America by Inc. Magazine, and
as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO,
Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The
company has offices in Hyderabad, Bengaluru, California, Phoenix, St. Louis, London
and Tel Aviv.
Website: https://www.gainsight.com
Job Location: Work from Home for now (wfo might
resume)
Desired Experience: Freshers
Course Specialization: BE/B.TECH (CS/IT/ECE/ME)
Target Batch: 2022
Salary: INR 7– 9 LPA
Tentative date of interview: first week of March
Tentative date of joining: Immediate
Roles & Responsibilities:
-Enable customers to achieve their business goals using CS best practices and
Products as medium.
-Resolve and remediate software and technical questions for the customer
efficiently and effectively
-Gather the required information necessary in order to resolve technical
issues
-Automate repeated tasks to gain efficiency and enhance productivity
-Manage internal/external expectations regarding estimated response times for
issue resolution and track time, progress, goals and deadlines
-Collaborate with Engineering and Support team members to properly manage
customer requirements and escalate when appropriate
-Partner with development team members on various strategic projects when
needed
-Collaborate closely with teams in USA (St. Louis, California, others)
-Maintain a highly organized and accurate task list, visible to project
management and other project resources engaged in the project
Skills Required:
-Excellent communication skills (verbal and
written)
-Excellent aptitude for Technology and strong logical and analytical skills
-Excellent Customer Service skills
-Knowledge of SQL and/or CRM (Salesforce)
-Ability to work in a dynamic environment in which the requirements are not
always well defined and priorities change frequently
Prerequisites:
-Commitment to work in 24*7 model
-Commitment to embrace Human-First
-Aspiration to grow and learn
-Carry the torch for Customer Success
Interview Process:
-Technical Online Assessment
-Online test(Aptitude & personality)
-Multiple interviews
Education: B.Tech/B.E.
Work Experience: 0 - 0 Years
Salary: 7 - 9 LPA
Industry: IT
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