Aptean
Off Campus Placement Drive 2022 | Hiring Freshers for Customer
Support Analyst Role | BE/B Tech, ME/MTech, MCA, BSc & MSc can Apply
JOB SUMMARY : Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.
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Work Experience - IT related Bachelor’s degree. Experience working with
multiple stakeholders in problem-solving environment and strong investigation
skills required, as a 0-12 months of related experience.
Primary Responsibilities
- Customer
Success Analyst is responsible for responding to and resolving customer
problems via calls, emails and remote access for Aptean products.
- The
support focuses on in-depth problem analysis of Aptean products and their
integration into enterprise-wide mixed environments.
- Isolate
and provide resolution to customer issues or qualify them for further
assistance from R&D or other functions.
- Responsible
for problem tracking, diagnosis, replication, troubleshooting and
resolution.
- Ensure
that all internal and external customer interactions are handled
professionally and with the highest level of service, follow-through and
consistently keep commitments.
Skills and Requirements
- Excellent
analytical and investigative skills in terms of approaching a problem.
- Quick
to learn product and its functionalities, having an ERP background is an
added advantage.
- Good
business acumen.
- Should
be able to explain technical procedures clearly to the customers.
- Excellent
communication and interpersonal skills. Should be able to drive customer
connections along with R&D folks independently.
- Mandatory
Technical skills include – Writing TSQL queries, debugging SQL stored
procedures, reading and understanding SQL profiler, familiarity with
visual studio, good understanding of windows operating system and IIS
(Internet Information Server).
- Good
logical skills, basic programming knowledge is an added advantage.
- Should
have excellent verbal and written communication skills, including active
listening, asking appropriate questions, clarifying the issues and
expressing oneself clearly.
- Strong
ability to work on multiple issues in a fast paced environment and should
prioritize work accordingly to business processes.
- Meets
established targets for customer satisfaction and other support KPIs,
promote Knowledge Centered Support (KCS) methodology.
- Document
customer problem information, recommendations, and resolution in a clear
and concise manner-using incident tracking system.
- Proficient
with Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity
with Cloud technology basics is an added advantage.
- Should
possess high adaptability and be able to work under pressure and remain
flexible to changing schedules and demands.
Note - This position will require working in US & UK shifts (24/7).
Location: Bangalore/Madurai
Eligibility Criteria :-
Qualification : BE/B Tech, ME/MTech, MCA, BSc & MSc.
Year of Passing : 2020,2021 & 2022
Degree : Masters in HR with 70 % through out in academics
Experience : Fresher 0 to 12 Months only
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