Teradata off
Campus Drive 2022 | Hiring freshers as Interns at Hyderabad | All Graduates can
Apply
Location: Hyderabad, Telangana, India
Requisition Number:213514
Job Category: Customer Support
Hyderabad, Andhra Pradesh IN
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Our Company
Teradata (NYSE: TDC) is the leading multi-cloud data platform company
for enterprise analytics, transforming how businesses work and people live
through the power of data.
At Teradata, we are leading the data era. As enterprises address
today’s digital economy, they are faced with new competition and consumer
expectations and are turning to data to power their future. Teradata has worked
with the largest companies in the world for 40+ years, bringing our experience
and expertise to support global enterprises with their most demanding,
mission-critical, complex, and large-scale data needs. Teradata is
recognized as a leader in the cloud, data, and analytics spaces by top analyst
firms, Gartner and Forrester, and Fortune Magazine as well.
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Our connected multi-cloud data platform for enterprise analytics,
Teradata Vantage™, is an extremely scalable, secure, and resilient offering
that simplifies ecosystems by connecting data and making it easier to uncover
insights from across the organization…regardless of where that data resides.
With Vantage, we enable companies to modernize their data management, from
start to scale. Every day, millions of users benefit from our open data
platform. Empowering customers and partners to develop and build how they like,
we enable hundreds of business outcomes and solutions, including improving
customer experience and profitability, driving operational efficiency,
realizing financial transformation, or achieving operational efficiency.
As the world of data grows, we are the leader in enabling the
future of connected businesses, powered by data intelligence. We are committed
to delivering on this vision by following sustainable business practices and
with a strong focus on diversity, equity, and inclusion. We believe that only by
embracing diversity of identity, thought, background, expression, and
perspective can we solve today’s challenges and reimagine tomorrow’s world.
Description:
As a technical support specialist Intern for Teradata’s DBS team, you
will provide hardware and software first level technical support within
the “Teradata Customers Services” (TCS) department of the Teradata division.
This position requires 7 X 24 availability and willingness to work in shifts.
You will perform troubleshooting activities, escalate problems to the
appropriate party(s), identify solutions and communicate the solution to the
customer. You will develop and maintain a working knowledge of current
hardware, software, firmware, processes, and tools. You are required to have
both strong technical and interpersonal skills.
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Interesting Work You’ll Do: (Key
Responsibilities)
- Accept and
respond to incoming calls, incidents and emails.
- Apply search
tools to identify previously developed solutions and recognize patterns
and symptoms.
- Research problems
and analyze issues.
- Identify and
share known solutions from knowledge base.
- Help
end-users implement solutions.
- Track,
monitor and maintain incident progress.
Skills and Attributes You’ll Need to Be Successful: (Basic
Qualifications)
- Clear
understanding of contractual policies and development.
- Using verbal
and written communication skills, to prepare and deliver presentations
when required.
- Strong oral
and written skills.
- Excellent
interpersonal skills.
- Strong
facilitation and team skills.
- Perform
simple to complex analyses with the use of a personal computer.
Flexibility in a multi-managed working environment.
- Associates
degree in Computer Science or an electronics technology discipline
- Conceptual
understanding of Intel-based computer hardware architectures
Ideally, you will also have the following: (Preferred
Qualifications)
- Bachelor’s/Master’
s degree in Computer Science or an electronics technology discipline with
over 7.0 GPA/70%
- Advance
knowledge of Linux, SQL, Windows, mainframe operating systems.
- Knowledge on
Host software (MVS, VM etc), disk array architecture, Networking concepts
and topology.
- Knowledge on
AWS, Azure, Google Cloud is an advantage.
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