About
Us
Sophos is a worldwide leader in next-generation
cybersecurity, protecting more than 500,000 organizations and millions of
consumers in more than 150 countries from today’s most advanced cyberthreats.
Powered by threat intelligence, AI and machine learning from SophosLabs and
SophosAI, Sophos delivers a broad portfolio of advanced products and services
to secure users, networks and endpoints against ransomware, malware, exploits,
phishing and the wide range of other cyberattacks. Sophos provides a single
integrated cloud-based management console, Sophos Central – the centerpiece of
an adaptive cybersecurity ecosystem that features a centralized data lake that
leverages a rich set of open APIs available to customers, partners, developers,
and other cybersecurity vendors. Sophos sells its products and services through
reseller partners and managed service providers (MSPs) worldwide. Sophos is
headquartered in Oxford, U.K. More information is available at www.sophos.com.
Job Description
Technical Support Engineer (Endpoint)
- Role
: Technical Support Engineer
- Role
Category : Admin/Maintenance/CyberSecurity/Datawarehousing/ Technical
Support Engineer
- Industry
Type : IT-Hardware & Networking, Software, IT-Security, Cloud Security
- Functional
Area : IT Software - Network Administration, Cyber security
- Keywords
: Product Training, Product Management, Defect Tracking, Technical
Support, Troubleshooting
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Desired Candidate Profile
- Excellent
verbal and written communication skills, inspiring confidence while
leading customers through the steps to resolve issues via phone and email
- Strong
technical knowledge and understanding of IT Security concepts and
technologies
- Ability
to handle escalated calls while using good judgment to make sound
recommendations
- Networking
components in AWS, Azure etc.
- Hands
on experience on Windows/Linux/Mac OS environment
- Understanding
of client – server architecture.
- Understanding
of the OSI model and related concepts.
- Understanding
of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
- Understanding
of Virtualization concepts and virtual system administration
- Understanding
of API
- Windows
system Administration/Virtualization
- Understanding
of Active Directory, IIS, DMZ, Relay server and proxy server.
- Understanding
of Next – Gen Antivirus.
- Understanding
of Antivirus Detection techniques
- Experience
of Installation, configuration and troubleshooting of different OS
- Experience
of Installation, configuration and troubleshooting of Antivirus
- Understanding
of Cryptographic techniques.
- Understanding
of Mobile OS – Android, iOS, Windows
- Understanding
of common attacks and vulnerabilities
- Experience
in handling Ransomware and remediation.
- Understanding
and experience on Sysinternal Suite.
- Understanding
of DLP concept.
Technical Support Engineer (Endpoint) NSG
- Having
a strong customer service focus with the commitment to excellence and
desire to delight customers and being a customer ambassador who is
passionate about creating a positive customer experience
- Solving
technical problems and delivering an experience so profound that customers
love using our products and services and actively recommend them to others
- Handle
customer complaints and escalations (via phone, email, remote desktop) by
talking to customers directly.
Skills & Experience
- Strong
technical knowledge and understanding of IT Security concepts, including
networking, firewall and VPN technologies
- Excellent
verbal and written communication skills, inspiring confidence while
leading customers through the steps to resolve issues via phone and email
- Ability
to handle escalated calls while using good judgment to make sound
recommendations
- Advanced
computer skills and 4 plus years (Level 1) or 7 plus years (Level 2)
including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking,
Network security, Proxies, Email security, http protocol, shell scripting,
bash, web proxy, web security, spam filtering, Active Directory
- Understanding
of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
- Thorough
knowledge and understanding of the following concepts: Security, Cloud,
Firewalls, VPN, Malware, Spyware, Cyber Security.
- Experience
of installation and configuration of Mac OS, UNIX or Netware.
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