Details About Microsoft Off Campus
Drive:
Company Website : www.microsoft.com
Job Role: Support Engineer
Qualification: B.E/B.Tech/M.E/M.Tech/MS
Experience: Freshers
Batch: 2020/2021
Salary: Best In Industry
Venue Location: Bengaluru
Last Date: ASAP
Microsoft is on a mission
to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring
excellence, and encouraging teams and leaders to bring their best each day. In
doing so, we create life-changing innovations that impact billions of lives
around the world. You can help us to achieve our mission.
With over 15,000 employees
worldwide, the Microsoft Customer Experience and Success (CEnS) organization is
responsible for the strategy, design, and implementation of the Microsoft
end-to-end customer experience. This newly expanded organization reflects the
Microsoft ambition to be known as a customer experience company, ensuring our
Microsoft mission to empower every person and every organization on the planet
to achieve more is enabled by delighting customers and consistently exceeding
their expectations in every interaction through a connected customer
experience.
Microsoft has a tremendous
opportunity to exceed customer expectations and drive greater customer loyalty
and trust, which leads to greater satisfaction, retention, and growth. The CEnS
organization is looking for people with a passion for delivering customer
success to help us build a future where customers come to us, not only because
we provide industry-leading products and services, and also because we provide
a differentiated and connected customer experience that is rooted in our
commitment to delivering on customer outcomes.
Support Engineers (SE)
serve as frontline technical resources for Microsoft customers and partners via
phone, email or web. They deliver unique value by collaboratively and
reactively solving customer problems, providing proactive support advice,
contributing to product quality and enhancements and creating self-help assets
to broadly reach more customers. You will be part of a team responsible for
providing an outstanding technical support experience to our business
customers. From problem identification to full resolution, you will own and
manage the customer experience over the phone and Web. When needed, you will
collaborate with others to engage subject matter experts, Engineering (Product
Groups) or Management. Your day to day job will be about providing both
technical expertise (either on your own or by involving your colleagues) and
about being an excellent communicator and a service oriented professional. You
will be given the opportunity to become a subject matter expert in one or more
areas and receive guidance and mentorship from your colleagues.
Responsibilities
Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration,
troubleshooting best practices and transparency within and across teams (e.g.
swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or
engineering group
• Contribute to case deflection initiatives, automation and other digital
self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product
Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be
workload or specialty specific
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Required
o DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team
Foundation Server), GitHub Enterprise, Atlassian
o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
o Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
o Developer Tools such as Visual Studio, Unity, Eclipse
o Excellent problem solving and troubleshooting skills, with the ability to use
various data collection tools and methodologies to analyze problems, determine
root cause and develop solutions.
Experience in one or more of these areas desirable
o Deep understanding of application lifecycle and agile development principals
including but not limited to:
• Boards – work items, backlogs, sprints and queries
• Repos – commits, pushes, pulls, and branches
• Pipelines – builds, releases and deployment groups
• Test – Unit and Load tests, parameters, configurations and runs
• Artifacts
Microsoft is an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to age, ancestry, color, family or medical care
leave, gender identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic protected by
applicable laws, regulations and ordinances. We also consider qualified
applicants regardless of criminal histories, consistent with legal
requirements. If you need assistance and/or a reasonable accommodation due to a
disability during the application or the recruiting process, please send a
request via the Accommodation
request form.
Benefits/perks listed
below may vary depending on the nature of your employment with Microsoft and
the country where you work.
Benefits and Perks
- Industry leading healthcare
- Savings and investments
- Giving programs
- Educational resources
- Maternity and paternity leave
- Opportunities to network and connect
- Discounts on products and services
- Generous time away
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