ITC Infotech Off Campus Drive 2022 Recruitment for Junior Systems Admin | Apply Today

ITC Infotech Off Campus Drive 2022 Recruitment for Junior Systems Admin

ITC Infotech is hiring fresh engineering graduates Junior Systems Admin for BE/B.Tech/MCA – CSE,IT,ECE Graduates from 2020/2021 Batch at Bengaluru location. The detailed eligibility criteria and application process are given below.

Job Description:

Job brief: IT Service Desk Analyst
Language: Spanish

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirements:
Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Applications
An ITIL qualification is preferable but not essential. MCP certification would be desirable
Knowledge in ServiceNow tool would be desirable
Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
Proven experience as a help desk technician or other customer support role (2+years of experience)
It is 24 x 7 support. The work can be busy and demanding.
Willing to work any shift especially in night shifts and also weekend shifts.
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English and excellent in communication skills
Customer-oriented and cool-tempered

Skills Required: Technical | Infrastructure Management | Service Desk Management | Service Desk Support

Location: BANGALORE

Desirable Skills: Technical | Infrastructure Management | Service Desk Management | Service Desk Support

Years Of Exp: 0.5 to 1 Years

Designation: Junior Systems Admin

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