Nissan is hiring Customer Service Lead, Operations - NRFSI
Job Summary :
Handling customer support function, monitoring
call-centre operations of NRFSI and ensuring handling of queries, complaints
& escalations, managing Customer support emails for all portfolios of
finance.
Job Description:
1. Handling Call Centre :
- Handling outsourced call centre setup
- Monitor & Training of call centre agents on closure requests
- Tracking service level, providing feedback to agents
- Managing calling campaigns
2. Managing Customer Support e-mails :
- Handling C-Support e-mails of all three-finance portfolio
- Managing teams to ensure timely response given to all customer
e-mail queries
3. Resolving customer complaints and escalations :
- Handling Nodal / GRO complaints and escalations
- Irate customers, call-back for specific requests which is been
escalated
4. Customer Contact :
- Track teams on timely Foreclosure & Payment Update
- BRS recon for foreclosure & NOC Issuance
- Clarification to customers on requests
5. Dealer Liaison:
- Managing requests from dealership for closure
- Handling queries regarding cancellation by dealers
Chennai India
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