Konecranes is a world-leading group of
Lifting Businesses™, serving a broad range of customers. We are truly a global
company with 16,900 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and performance of
businesses in all types of industries. We believe that sustainable growth is a
result of a strong responsible performance. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Company Name: Konecranes
and Demag Pvt Ltd.
Website: http://www.konecranes.com
Your key responsibilities:
- Exhibit
Konecranes Core values and code of conduct into each action
- Understand
and handle incident management and Service Request process in a support
environment for large number of users
- Working
with SAP System, user maintenance and authorization concepts.
- Ability
to troubleshoot end user's authorization issue and resolving as per
expectation and if needed take help from peers.
- Ensure
ability to work or SLA based service delivery.
- Monitoring
the SAP Systems daily and IDOC of various interface.
- Aid
in support process improvisation
- Analyze
the repetitive Incidents and addressing the root causes in order to either
reduce/ eliminate repetitive Incidents or enhance efficiency in handling
those
- Develop
healthy professional customer relationship
- Ensure
the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s
expectations and guidance
- Align
and realign actions based on customers’ feedbacks, inputs from management
- Prepare
reports based on supervisor’s expectations
- Deliver
any other tasks as per superior’s instructions and guidance
- Be
flexible for on call support based on business needs
- Knowledge
for SAP Basis will be an advantage
- Assist
peers, superiors, other IT staff members in day to day activities whenever
appropriate
- Awareness
of ISO 14001 & 45001 Standards
What we expect from you:
- Bachelor’s
Degree or higher - B.Tech. /B.E., BCA, BSC comp
- Good
technical background with some professional experience desirable.
- Be
highly motivated, hardworking and possess good time management and
communication skills
- Excellent
written and spoken English
- Ability
to work and communicate effectively with a globally distributed team
- Team
player
- Customer
service attitude.
- SAP
Certifications in their specialisation area is not must but will be an
advantage
Competencies and Skills Required:
0-2 years of experience in IT industry
working in global support or business process monitoring environment. Exposure
to SAP security or SAP IDOC monitoring is highly desired.
- Basic
understanding about Computers and IT Systems with some exposure to SAP
systems.
- Knowledge
of SAP IDOC monitoring will be a big plus
- SAP
Basis monitoring tasks will be an added advantage
- Knowledge
about ITIL and ITSM tool(s) is preferred
- English
Communication skills – Verbal, Written
- Team
player
- Customer
service attitude
- Customer
oriented approach to ensure SAP end-user satisfaction.
- Willing
to work in shifts when necessary.
- Excellent
communication skills as the job requires daily interactions with
colleagues based in different countries/locations.
- Reporting
capabilities
- Analytical
and problem-solving techniques would help in improvising the process.
- Exposure
to Power Apps / RPA tools would be an advantage
What we offer you?
- Professional
challenges in a big ERP program.
- Insight
to world class global IT Service Delivery
- Competitive
Salary
- Work-Life
balance
- Innovative
and dynamic working environment
- Support
of an excellent Global Core team and IT Service Delivery Team
- Possibility
to work in leading crane building company with leading technology
If you have questions related to this
position, you can contact: SAP Technical team manager - Dinesh
Rupchandani, dinesh.rupchandani@konecranes.com
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