Officer/Executive - Security, Customer
Service & Ramp at IndiGo (InterGlobe Aviation Ltd) Delhi, Delhi,
India On-site
About the job
Date of
Interview: 16th November 2021 (Tuesday)
Venue: Fortune Select Global, Global Arcade, M.G. Road, Gurgaon – 122 002,
Haryana, India.
Eligibility Criteria
- Minimum educational criteria - 12th Pass for
OFFICER LEVEL ONLY
- For Executive level minimum educational
criteria is Graduation
- Applicants with no Aviation experience– Age up
to 27 years
- No visible tattoos
- Flexibility of working in rotational shifts
including Night shifts
- Aspirants of Ground staff only ( Security /
Customer Service /Ramp / Catering / Cabin Appearance /Cargo )
Registration Time : 9:00 AM to 10:00 AM
ONLY - Physical registration at the venue is required even if the applicant has
applied on portal/online.
The interview process will be an entire day event - could take 7-8 hours
approximately. Please be formally dressed.
Request you to carry a copy of your
resume for the interview.
Please ignore if you have already been called for
interview or given any telephonic or video interview in last 3 months
IndiGo will ensure social distancing norms for the entire duration of the
interview. Please ensure to wear a mask, no applicant will be allowed to enter
the venue without a mask.
Position - Officer/ Executive - Customer Service/ Ramp/ Security
Job Description
Officer - Security - AO&CS
(OUText – Security)
Primary Responsibility
You will be responsible for implementation of security policy and
procedures laid down by the Company.
Mission
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Focus
Manage safe and secure operations in accordance with
security program and applicable procedures.
Functional Responsibilities
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response
capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up
with your shift
- Monitor continuously the Quality System and the
level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules
and regulations
- Acquire and maintain necessary skills required
to perform job functions
- Maintain work procedures as per company
requirements
- Carry out development dialogue with the Team
leaders
- Control theft and pilferage of company property
Officer – AO&CS in the role of
Customer Service
(OUText – Customer Service)
Job Purpose
To carry out safe and secure on time operations in
accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities
Assist customers through all procedures related to arrivals &
departures in the following activities.
Reservations & Ticketing
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre – flight and post flight
briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged
baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the
damaged bags.
- Follow up with the en-route stations regarding
lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the
management from time to time
“Be aware of and comply with his / her
safety responsibilities and accountabilities as laid down in the IndiGo SMS
Manual, Chapter Safety Policy and Objectives.”
Job Description
Officer - AO&CS in the role of Ramp
(OUText – Ramp)
Job Responsibilities
- Confirm the ETA of the flight from OCC or
System (Navitaire).
- Take the bay no. from Apron and convey it to
all the stations on R.T.
- Ensure that you are at the bay D-20 mins with
all the equipments required.
- Note down the Touch down and Chocks and convey
it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available
for deplaning the pax and take care that baggage should reach Arrival
before the pax.
- Check the cleaning and take the boarding
clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading
Instruction Report given by the Load and Trim staff.
- After departure make sure that all the
equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth,
safe and flight is on time.
Be aware of and comply
with his/her safety responsibilities and accountabilities as laid down in the
IndiGo SMS Manual, Chapter Safety Policy and Objectives.
“Be aware of and comply with his/her safety responsibilities and accountabilities
as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.
“IndiGo never asks for money for interview or hiring.
Refer to our job website - careers.goindigo.in or goindigo.app.param.ai for
official job postings”
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