Barclays is hiring Personal Banker at Delhi, India
Job Title: Personal Banker
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by
different types of customers and clients, and by geography. Our businesses
include consumer banking and payments operations around the world, as well as a
top-tier, full service, global corporate and investment bank, all of which are
supported by our service company which provides technology, operations and
functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance
with regulatory requirements, Enterprise Wide Risk Management Framework and
internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment
for you to work in. This environment recognises and supports ways to balance
your personal needs, alongside the professional needs of our business.
Providing the opportunity for all our employees, globally to work flexibly
empowers each of us to work in a way that suits our lives as well as enabling
us to better service our customers’ and clients’ needs. Whether you have family
commitments or you’re a carer, or whether you need study time or wish to pursue
personal interests, our approach to working flexibly is designed to help you
balance your life.
If you would like some flexibility then please discuss this with the hiring
manager.
To be the primary point of contact for Barclay’s customers, delivering a
high-quality effective Chat based banking service
What will you be doing?
- Delight the customer by offering a
professional, caring, consistent and outstanding level of customer
service. Build trust by engaging in conversations using active reading,
probing and problem solving skills to anticipate and meet the servicing
needs of all customers
- Handle customer queries with multiple chat
concurrency at a time and strive to be ‘First Point of Contact’ for the
customer with support of clearly defined scripts and processes
- As a part of Omni team would be responsible to
support customer demand through Secured Messaging (SMC) /Email as per
business requirement.
- Adhere to the Service Level Agreements
specified by the client / process
- Ensure strict adherence to time schedules
- Create exceptional customer experiences for
everyday queries by taking responsibility and using all resources to
proactively intercept and address customer issues efficiently and
effectively. Know where to go to get support if they cannot be resolved
immediately
- Emotionally connect with customers and work with
colleagues in a collaborative way to deliver a consistently exceptional
and ‘seamless ‘customer experience
- Responsible for the management of own daily
workload, to ensure Chat enquiries / queries are dealt with in an
efficient and knowledgeable manner to meet the demands of the business
grades of service
- Adhere to organizational wide information
security policies and procedures
- Assist Team Manager / Process Expert in
administration of the section, including organising workflow, queue
management and query resolution
- Efficiently capture chat summary using chat
‘wrap up’ options
What We’re Looking For
- Graduate in any stream
- Excellent communication and influencing skills,
and a collaborative, team-based approach to work
- Good Typing Skills (30 wpm with 90% accuracy in
test)
- MS Office Applications (preferably, Excel, Word
& PowerPoint)
Skills That Will Help You In The Role
- Experience of working in BPO/KPO
- Familiarity with procedures, policies, products
and services of a financial organization
- Knowledge of related risk and audits
- Ability to work within deadlines/customer
demand
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person.
‘Be More @ Barclays’ represents our core promise to all current and future
employees. It’s the characteristic that we want to be associated with as an employer,
and at the heart of every employee experience. We empower our colleagues to Be
More Globally Connected, working on international projects that improve the way
millions of customers handle their finances. Be More Inspired by working
alongside the most talented people in the industry, and delivering imaginative
new solutions that are redefining the future of finance. Be More Impactful by
having the opportunity to work on cutting-edge projects, and Be More Valued for
who you are.
Interested and want to know more about Barclays? Visit
home.barclays/who-we-are/ for more details.
Our Values
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with
empathy and integrity, championing innovation and sustainability, for the
common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence
and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we
work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at
the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a
positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we
found them.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel
confident in bringing their whole selves to work, feel included and their
talents are nurtured, empowering them to contribute fully to our vision and
goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at
Barclays we offer a range of benefits, allowing every colleague to choose the
best options for their personal circumstances. These include a competitive
salary and pension, health care and all the tools, technology and support to help
you become the very best you can be. We are proud of our flexible working
options for colleagues. If you have a need for flexibility, then please discuss
this with us
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