ServiceNow QA- Senior
Analyst
Software Engineering | DAS
Hyderabad, Telangana, India
Position Summary
ServiceNow Quality Engineer - Analyst
Analyzing Requirements, preparing test data and Executing
& Analyzing business processes with respect to quality using various Test
and Defect Management tools and related suite of products.
Work you’ll do
As a Quality Analyst you will be working closely with
Development team, Technical Delivery Mangers, Product Owners and US Studio team
to aggregate, prioritize, and report out on impact of the top quality issues
affecting the projects. A unique opportunity to be a part of growing QPE
Practice that drives consistency, quality and efficiency of the services
delivered to clients.
• Experience in Testing at least couple of Service Now
implementations
• Experience in testing service now modules- CMDB,
Incident/Problem Management, Service Request/Catalog, Change Management
• Experience in ServiceNow Test automated framework (ATF)–
should have automated at least couple of regression suites
• Knowledge on IT Service Management
• Good to have- Worked on testing Service Now platform
upgrades/patches
• Responsible for analyzing functional requirements needed
for Quality Testing.
• Responsible for planning, developing and coordinating
testing activities.
• Responsible for preparing Test Plan, test scenarios, test
cases.
• Responsible for performing test execution and test
analysis.
• Familiarize themselves with the business functionality and
technology used for Assigned applications (under test).
• Utilize DAS QE testing tools, methodologies, and
processes.
• Work closely with on-site team towards successful test
phases.
• Encourage collaborative efforts lease with other Release
Stream team areas.
• Ensure the quality and low bug rates of code released into
production.
• Responsible for successful execution and alerting team and
managers of obstacles, issues and risks.
• Able to discuss status of all open issues facing the test
team and describes actions taken to mitigate such issues.
• Owning the testing activities of the assigned project.
• Good to have Automation knowledge on tools like UFT
(QTP)/Coded UI/Selenium.
• Good to have exposure to Web Services testing using SOAP
UI and knowledge on Mobile Testing.
• Issue identification and subsequent logging of defects
within defect management tool.
• Good Analytical Thinking and Team Skills.
QE Skills and Support:
• Good understanding of Software Engineering concepts.
• Demonstrate superior analytical skills in analyzing user,
functional and technical requirements.
• Demonstrate practical application of the Testing Concepts
in day to day project activities.
• Demonstrate the ability to derive the Test Scenarios from
the Business Requirements.
• Demonstrate working understanding in Test Design and
writing detailed test cases based on user scenarios.
• Demonstrate understanding in Test Data Management.
• Demonstrate proficiency in Test Execution and Test
analysis.
• Knowledge on Database (SQL/Oracle) is a must.
• Demonstrate working understanding of analyzing test
execution results and the creation of appropriate test metrics.
• Demonstrate working understanding of the defect management
process.
• Demonstrate working understanding of software testing
techniques and strategies.
• Demonstrate working understanding in Mobile Testing.
• Demonstrate working understanding of the various Test
Management and Defect Management tools.
• Demonstrate working knowledge of various QE methodology
like Agile, Water model and V Model etc.
• Demonstrate working understanding of quality assurance
and/or software development processes and methodologies, with the ability to
share that knowledge with peers, and project team members.
• Demonstrate excellent analytical skills and ability to
solve complex problems.
• Identifies ways of “working smarter”, through elimination
of unnecessary steps or duplication.
• Demonstrate an ability to manage the Complete Testing
activities for the project as a sole contributor.
Soft Skills:
• Ability to learn and apply new technology/technical
codes/enterprise solutions
• Strong communication skills regarding technical topics and
remote collaboration skills are critical to this role.
• Build rapport with colleagues and clients.
• Able to energize and motivate team by exhibiting positive
energy.
• Demonstrate great work ethic.
The team
At Deloitte, Shared Services center improves overall
efficiency and control while giving every business unit access to the company’s
best and brightest resources. It is also lets business units focus on what
really matters – satisfying customers and developing new products and services
to sustain competitive advantage.
A shared services center is a simple concept, but making it
work is anything but easy. It involves consolidating and standardizing a wildly
diverse collection of systems, processes, and functions. And if requires a high
degree of cooperation among business units that generally are not accustomed to
working together – with people who do not necessarily want to change.
USI shared services team provides a wide array of services
to the U.S. and it is constantly evaluating and expanding its portfolio. The
shared services team provides call center support, Document Services support,
financial processing and analysis support, Record management support, Ethics
and compliance support and admin assistant support.
Qualifications
Required:
• Educational Qualification: BE/B Tech/M Tech/MCA/BCA
• Work Experience: 0 to 3 Years
Technical Skill set:
• Understanding of Software and Web technologies which
includes .net, Java Script, HTML, SQL, XML, SOAP and Team Foundation Server
(TFS).
• Should have good experience/knowledge with Transact-SQL
(T-SQL), Stored Procedures.
• Experience in Mercury test management tools like Test
Director, Quality center and Microsoft Test manager (MTM)
•
Good to have Automation knowledge on tools like UFT
(QTP)/Coded UI/Selenium.
• Knowledge on Enterprise Wide Networks and Software
Implementations.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich
environment in which our professionals can grow. We want all our people to
develop in their own way, playing to their own strengths as they hone their
leadership skills. And, as a part of our efforts, we provide our professionals
with a variety of learning and networking opportunities—including exposure to
leaders, sponsors, coaches, and challenging assignments—to help accelerate
their careers along the way. No two people learn in exactly the same way. So,
we provide a range of resources including live classrooms, team-based learning,
and eLearning. DU: The Leadership Center in India, our state-of-the-art,
world-class learning Center in the Hyderabad offices is an extension of the
Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol
of our commitment to our people’s growth and development. Explore DU: The
Leadership Center in India
Benefits
At Deloitte, we know that great people make a great
organization. We value our people and offer employees a broad range of
benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to
do their best work every day. We celebrate individuals by recognizing their
uniqueness and offering them the flexibility to make daily choices that can
help them to be healthy, centered, confident, and aware. We offer well-being
programs and are continuously looking for new ways to maintain a culture that
is inclusive, invites authenticity, leverages our diversity, and where our
people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that
matters. This purpose defines who we are and extends to relationships with our
clients, our people and our communities. We believe that business has the power
to inspire and transform. We focus on education, giving, skill-based
volunteerism, and leadership to help drive positive social impact in our
communities. Learn more about Deloitte’s impact on the world.
Recruiting tips
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professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters.
Benefits
We believe that to be an undisputed leader in professional
services, we should equip you with the resources that can make a positive
impact on your well-being journey. Our vision is to create a leadership culture
focused on the development and well-being of our people. Here are some of our
benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our people and our culture make Deloitte a place where
leaders thrive. Get an inside look at the rich diversity of background,
education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.
Professional development
You want to make an impact. And we want you to make it. We
can help you do that by providing you the culture, training, resources, and
opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.
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