Software Support Engineer @ AMDOCS
Job ID: 130342
Required Travel: Minimal
Managerial - No
Location: India- Gurgaon (Amdocs Site)
Who are we?
Every day, billions of transactions, calls and messages that
hold the world’s communications fabric together run on systems that Amdocs has
helped create.
Because we work with some of the largest and most innovative companies on the
planet, our work makes an impact. Over the past four decades, we have
continually reinvented ourselves, and as we keep moving into exciting new areas
such as media, gaming, IoT, 5G, cloud services and more, there are always
opportunities for us to grow and develop. We will nurture your entrepreneurial
instincts with open doors and promote your ability to seize the day. Our
company comprises amazing people, a supportive atmosphere and a culture built
on mutual support, respect and a “feel good factor” that can only happen in a
workplace built by the kind of people Amdocs employs.
Make your career journey with us.
In one sentence
Responsible for providing best-in-class technical support to
a global customer base.
Maintains ownership of the resolution of complex technical problems, including
debugging, simulations, identifying bugs, tool and script development for
problem diagnosis, troubleshooting and reproduction.
What will your job look like?
• You will provide engineering expertise
to troubleshoot, modify and engineer software solutions and configurations to
ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide
fixes and workarounds and verify changes to ensure continued operability of the
software solution.
• You will demonstrate continuous improvements and increased
efficiency to the software or business processes utilizing Software Engineering
tools, innovative techniques and the reuse of existing solutions.
• You will contribute to meeting the SLAs and KPIs as
applicable for the account and unit - for example, responsiveness, resolution,
software quality, etc.
• You will communicate with internal/external customers to
enhance the understanding of customer problems, and verify that an appropriate
resolution has been applied.
All you need is...
• Bachelor's degree in Science/IT/Computer
Science or equivalent
• Strong technical, analytical, problem solving, and
communication skills
• Required knowledge in C++, Java, SQL & Unix
Why you will love this job:
• You will gain valuable experience and
wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of
expertise.
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