Company Profile
Fortis Healthcare Limited is committed to clinical
excellence and patient-centric healthcare, which is manifest in hospital
design, patient services, medical programmes and the compassionate approach of
medical and non-medical hospital staff. Fortis commissioned its first hospital
in 2001 at Mohali, near Chandigarh, and has expanded its operations to become a
network with an over 10,000 bed capacity across 68 hospitals
Job Description
Qualification :
Graduation/ Post Graduation
Experience : 0 -
5 yrs
JOB DESCRIPTION:
To assist patients / visitors seeking help with complaint
resolution, understanding and exercising their rights as a patient and to
maintain record of feedback.
Meet with admitted Patients regularly, enquire about their
problems / complaints and insure their care
Collect feedback in prescribed feedback forms from all
patients and collate the feedback received into an MIS to be shared with the
top management on a periodic basis
Oversee the redressal of grievances/complaints received from
the patients in a timely and satisfactory manner
Enhance the value of services being provided by making the
patient and the attendant comfortable and familiar with the hospital
Liaise with respective HODs and the Floor Manager upon
receiving a complaint, and also report the same to Facility Director
Prepare, update and circulate list of VIP patients regularly
to top management
Meet with patients who are scheduled for discharge and
record their feedback in the GR Module
Salary: as per industry norms
Industry: Medical / Healthcare / Hospitals
Functional Area: Other
Role Category: Other
Role: Other
Keyskills: Patient Wlfare officer, Guest Relation Officer
Check Details Here
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Fortis commissioned its first hospital in 2001 at Mohali, near Chandigarh, and has expanded its operations to become a network with an over 10,000 bed capacity across 68 hospitals walgreens photo coupon
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