Dhruva
Institute
of Engineering and Technology
Near Ramoji Film City,
Toopranpet, Greater Hyderabad – 501512
OFF – CAMPUS RECRUITMENT DRIVE ON 20-07-2104
Greetings
from Dhruva!!!!!!!!
Dear
Principal/TPO/Students,
We
cordially invite your esteemed Institution Students for “UNISYS” OFFCAMPUS DRIVE on 20th
July, 2014 at DHRUVA INSTIUTE OF
ENGINEERING ANDTECHNOLOGY,for B.E, B.Tech ) 2014,13 batches only
JOB DESCRIPTION
Role: Technical Support Engineer –End
User Productivity Services-Service Desk
About Unisys
Unisys is a worldwide information technology
company. We provide a portfolio of IT services, software, and technology that
solves critical problems for clients. We specialize in helping clients secure
their operations, increase the efficiency and utilization of their data
centers, enhance support to their end users and constituents, and modernize
their enterprise applications. To provide these services and solutions, we
bring together offerings and capabilities in outsourcing services, systems
integration and consulting services, infrastructure services, maintenance
services, and high-end server technology. With approximately 23,000 employees,
Unisys serves commercial organizations and government agencies throughout the
world. For more information, visit the Unisys India website.
nterview Process:
•
Pre placement presentation, Q&A
•
Communication Screening (Written & Verbal)
•
IQ Test
•
Technical Test
•
Personal Interview (Communication + Technical)
•
HR Interview
Eligibility & Other details as
follows:
1.
At this point we are open to consider B.E. / B. Tech (CSE, ISE, IT, ECE & EEE) students 2013/2014.
2. Selected
candidates will be paid salary of Rs. 2, 25,000. Apart from this they will
be eligible for standard benefits of the organization that include shift
allowance, incentive, Transport and medical insurance. Higher education fee
assistance to pursue higher education in leading institutes will be provided
after completion of one year service with Unisys. Our learning and development
department regularly conducts many training programs to enhance employee skills
and help them grow in their career.
3. Unisys
offers excellent training and career growth opportunities to all employees
4.
The job is customer facing role and involves working in shifts.
5.
Selected candidates will be posted either at Bangalore or Hyderabad and
required to sign a Fresher Training Agreement for a period of 18 months.
·
To act as a single point of contact (SPOC) for all IT Customers.
·
Tomaximize service availability.
·
To restore service whenever possible.
·
To provide desk-side services, desktop management and device lifecycle
management and provide business systems support.
- Maintain Hosted
client services for extended application and client access.
·
Create Portable user profiles to
enable agility.
·
Stateless device deployment to ease
support and replacement.
·
Creation of a detailed products
catalogue containing all possible devices in a company to add/remove/update
products at any time
·
Optimization of existing desktops and provide the
foundation services for emerging desktop virtualization technologies.
·
Creation of content for Self-Service Portal
Solutions and L0 support
Key
Responsibilities/Outcomes:
- Takes end to end
Ownership of End User Issues till resolution and follow up as mandated by
the process requirements.
- Escalates complex
problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides
technical support for Internal and External customers.
- Escalates complex
problems to higher level of expertise within organization.
- Responsible for
providing the first-line of after-sales telephone technical support of
hardware, Operating Systems, sub-systems and/or applications for
customers and/or employees.
Key
Qualifications:
·
Graduate Engineer CSE/ISE/IT/ECE/EEE
·
Excellent verbal and written communication.
·
A+ or MSCDT certification
·
Willingness and ability to work in shifts (24 x 7).
·
Good Knowledge On Operating Systems,
Hardware, Networking and MS Applications
•
Multitasking and coordination skills
•
Team Player.
•
Well versed with technology (understanding of networks, monitoring,
DBMS, Windows)
•
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
•
Excellent judgment skills to be able to properly evaluate situations
and immediately provide effective solutions
Core
Competencies:
·
Communication skills - written and verbal
·
Ability to work in a pressurized environment and
able to deliver against a tight timescale.
·
Act Independently and be self motivated
·
Excellent Problem Solving and Customer Service
Skills
·
Drive for results
·
Attention to Detail
·
Customer Focus
Necessary documents to carry for Interview process along with resume.
- Passport (Whichever the entries are made not
blank pages).
- Education mark sheets (all semester / year mark
sheets) & certificates from 10th standard to highest degree
attained. Photocopies should be including both front and back sides of the
mark sheet and certificates.
- PAN card, if they don’t have please ask them
apply immediately.
- One passport size colour photograph.
- Proof of identity. Any one of the following
documents. Passport, Driving Licence, Voter’s ID card or PAN card.
- Address proof current and permanent. Any one of
the following documents. Most recent BSNL phone bill, Electricity bill,
Water bill, Lease deed, Rent deed, Ration card or Passport.
Note: Students can avail college buses from Dilsukhnagar (Opp to
Chandana brothers -8am) and LB nagar(Near Hotel sitara-8.30am).
More
info visit: www.dhruvaengg.com
Venue:
DHRUVA INSTITUTE OF ENGINEERING AND TECHOLOGY,
Near Ramoji Film City, Toopranpet,
Greater Hyderabad.
Cell:
9052990807, 9966099521
NO REGISTRATION FEES
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