Tuesday, July 15, 2014

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IBM Off Campus Drive at SVCE college Bangalore on 29th July 2014



IBM - campus drive at SVCE college.
DATE - July 29th, Tuesday.
Time - 9.00 AM.
Eligibility Criteria
   •    Graduate -  B.E / B.Tech, MCA / MTech  - CSE / ISE / IT / ECE / EEE / Telecom.
Batch - 2013 / 2014 .

Any PERCENTAGE - ( NO CURRENT backlogs ).
   •    Fluency in Communications Skills (both spoken and written)/ soft
   skills.

Location of joining - Hyderabad or Bangalore

Interview process at  :-
Sri Venkateshwara college of Engineering 
Vidya nagar cross.
Hunse marenahalli.
Off Bengaluru International airport road.
After YELAHANKA - Air force station.
Bangalore - Hyderabad road.

Please visit www.svcengg.com to get route map.

Apply Here


Job Description :-

Providing  support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound  / emails / chats / calls  regarding technical issues for end
users.
   •    Remote Infrastructure support delivery
   •    Perform problem cause analysis
   •    Resolve routine customer problem
   •    Ability to Identify Opportunity & Implement Process Improvements
   •    Has technical experience and skills in the areas of problem
   determination, creativity and analysis
   •    Ability to meet a set of defined account agent productivity
   measurements

Mandatory Skills
   •    Understanding of operating systems, Windows 2000/NT/XP configuration
   options and troubleshooting
   •    Browser Support - Internet Explorer
   •    Strong computer skills required
   •    Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
   Token Ring, Ethernet, LAN/WAN
   •    Excellent oral and written communication skills
   •    Excellent customer service orientation
   •    Neutral accent

Desired Skills
   •    Ability to identify basic hardware parts and aware of basic hardware
   concepts
   •    User level familiarity with at least one e-mail client - Outlook,
   Notes etc
   •    Skilled in commercially standard software applications and major
   desktop operating systems
   •    Awareness of basic networking concepts and technologies
   •    Questioning skills /probing skills, as relevant to the issue and
   level of the caller

Location of joining - Hyderabad or Bangalore
Additional Information:
   •    Working in night shifts is a mandate. Candidates applying and
   selected for the job will be expected to work in evening and night
   shifts
   •    Candidate should not have any backlogs in order to qualify for the
   test and interview process

Recruitment Process:
   1.   Initial screening and assessment of communication skills (In Person)
   2.   Voice & Accent assessment (Telephonic or In-Person)
   3.   Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original & one set of photocopies):
      Resume
      Education all year mark sheets for the highest degree attained /
      pursuing
      Education degree certificate (if course is completed)
      Government issued photo ID card
      If currently employed: Offer letter or Latest revision Letter and
      last 3 months salary slips
      Valid Indian work permit (if applicable).

CTC - Best in the Industry.


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