IBM - campus drive at SVCE college.
DATE - July 29th, Tuesday.
Time - 9.00 AM.
Eligibility Criteria
• Graduate - B.E / B.Tech, MCA / MTech - CSE / ISE / IT / ECE / EEE / Telecom.
• Graduate - B.E / B.Tech, MCA / MTech - CSE / ISE / IT / ECE / EEE / Telecom.
Batch - 2013 / 2014 .
Any PERCENTAGE - ( NO CURRENT backlogs ).
• Fluency in Communications Skills (both spoken and written)/ soft
skills.
• Fluency in Communications Skills (both spoken and written)/ soft
skills.
Location of joining - Hyderabad or Bangalore
Interview process at :-
Sri Venkateshwara college of Engineering
Vidya nagar cross.
Hunse marenahalli.
Off Bengaluru International airport road.
After YELAHANKA - Air force station.
Bangalore - Hyderabad road.
Please visit www.svcengg.com to get route map.
Apply Here
Job Description :-
Providing support to IBM Internal End Users and
External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound / emails / chats / calls regarding technical issues for end
users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem
determination, creativity and analysis
• Ability to meet a set of defined account agent productivity
measurements
Mandatory Skills
• Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware
concepts
• User level familiarity with at least one e-mail client - Outlook,
Notes etc
• Skilled in commercially standard software applications and major
desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and
level of the caller
Location of joining - Hyderabad or Bangalore
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound / emails / chats / calls regarding technical issues for end
users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem
determination, creativity and analysis
• Ability to meet a set of defined account agent productivity
measurements
Mandatory Skills
• Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent
Desired Skills
• Ability to identify basic hardware parts and aware of basic hardware
concepts
• User level familiarity with at least one e-mail client - Outlook,
Notes etc
• Skilled in commercially standard software applications and major
desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and
level of the caller
Location of joining - Hyderabad or Bangalore
Additional Information:
• Working in night shifts is a mandate. Candidates applying and
selected for the job will be expected to work in evening and night
shifts
• Candidate should not have any backlogs in order to qualify for the
test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
Resume
Education all year mark sheets for the highest degree attained /
pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If currently employed: Offer letter or Latest revision Letter and
last 3 months salary slips
Valid Indian work permit (if applicable).
• Working in night shifts is a mandate. Candidates applying and
selected for the job will be expected to work in evening and night
shifts
• Candidate should not have any backlogs in order to qualify for the
test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents to be carried for the event (original & one set of photocopies):
Resume
Education all year mark sheets for the highest degree attained /
pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If currently employed: Offer letter or Latest revision Letter and
last 3 months salary slips
Valid Indian work permit (if applicable).
CTC - Best in the Industry.
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