ADOBE Joint campus at Chandigarh on 8th Nov 2013. Package 5.3 Lacs/Annum

Invitation to a Joint Campus Placement Drive by Adobe India at CGC Landran

Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by  Adobe India at our campus for BE/B.Tech students  of 2013 passing out batch. The details are as follows:

About the Company

Adobe India offers a brilliant work environment that thrives on innovation. Adobe has offices in Noida and Bangalore; where over 2,500 employees enjoy cross functional exposure to various lines of businesses. Adobe India has the largest development center outside the U.S. contributing to more than 40 percent of product development globally. (www.adobe.com)

Name of Company Adobe India

Date of Drive 08-Nov-13

Stream Eligible BE/B.Tech (CSE / IT / ECE / EEE / EE)

Eligibility Criteria

● Minimum 65% throughout

● Excellent Communication skills and computer fundamentals

Batch 2013

Position Technical Support Consultant

Responsibilities

· Providing day-to-day customer contact and actively seek resolution to customer

problems with a high-level customer satisfaction via Email, Chat and Phone in full

English. · Investigating, diagnosing and analyzing technical problems reported by

customers. · Communicating with customers to understand their environment and process

as closely as possible and recreate their issues if needed. · Actively strive to handle customer requests and resolve customer issues as often as possible during the first contact.

· Demonstrate ownership and willingness to resolve issues in a timely manner.

· Call back customers waiting for follow-up in the agreed timeframe.

· Manages all customer communication with the appropriate level of etiquette,

timeliness and professionalism.

· Interfacing with internal tier three customer service personnel to determine the exact nature of a problem and provides solution procedures for the customer when possible.

· Managing and escalating customer issues to tier three / accounting / development as required.

· Accurately document all customer interactions in a case tracking database. Content to be logged in full written English.

· Reviewing and providing feedback regarding the knowledge base and technical support documentation to reflect current technical information on product

· Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.

· Access billing records and deliver receipts upon request using the internal SAP solution.

· Special projects on an as-needed basis.

Job Location Noida

Package CTC: 5.3 LPA

Process Online Test (2 hrs.)

You are requested to intimate all the students of 2013 passing out batch accordingly and instruct the

willing students to get themselves registered at our college website: www.cgc.edu.in, at the provided link.

For any queries please feel free to contact us at: 9781925274, 0172-3984241.

Thanks and regards

Apply Here