Erricson
is hiring Consultant-1st Level Assurance
Description
Job Description - Surveillance Engineer
1
Job Details
· Function:
Network Surveillance
· Position:
Off-Role
· Career
Stage: Technician
· Location:
GP
·
Interfaces: L1 Fault Management, Back Office, Field Operations &
Maintenance , Incident Management, Preventive Maintenance
· Reporting
Manager: Shift Leader
· 24X7 Shift
Working: Yes
2
Role Definition
·
Surveillance Engineer is typically assigned to work with service quality
surveillance / assurance Level 1 Operations activities in an operations organization.
Role is to perform the surveillance activities and ensure that all the events
on a network get escalated to the relevant function within the stipulated time
period for restoration / resolution.
3
Key Responsibilities
· Service
Alarm Monitoring
· Alarm
Management for the assigned Network Services
· Ticket
Management
· Fault
remedy requiring on site presence is dispatched timely (as per the SLA / KPI)
to the field operations organizations
· Work Order
Handling
· Regular
follow up on the events with relevant departments working on it as per the
MSTOP process
· Work
towards KPI & Balanced Scorecard parameters
· Work
towards the IPM parameters assigned by the Shift Manager
· To ensure
Security is implemented and maintained in accordance with Security and Risk
Management directives of the organization
· Adherence
to the organizational guidelines & departmental processes & procedures
4
Authority
· Clearing
the first level Network Alarms
· Creation
of Trouble Tickets
· Ticket
updation and routing to the relevant department for further course of action
· Closure of
ticket
5
Candidate Prerequisites
·
Qualifications: Degree within Electrical Engineering/Telecommunication
Engineering/Computer Science/Computer Engineering or equivalent
· Years of
experience: Fresher or 0-1 yr experience
·
Certifications: Any Certification related to Telecom shall be an added
advantage
· Technical
and/or functional skills: Good knowledge of service networks / GSM Network /
WCDMA network / service applications characteristics and capabilities; Service
Performance indicators and their interpretation. Basic Knowledge of services
and service applications implementation / integration processes along with
Access, Core, Transport & Service Networks
· Leadership
skills: Not Applicable
· Language
skills: Proficiency in written / Spoken English & Hindi
· Values and
behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Qualifications
Job Description - Surveillance Engineer
1
Job Details
· Function:
Network Surveillance
· Position:
Off-Role
· Career
Stage: Technician
· Location:
GP
·
Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance
, Incident Management, Preventive Maintenance
· Reporting
Manager: Shift Leader
· 24X7 Shift
Working: Yes
2
Role Definition
·
Surveillance Engineer is typically assigned to work with service quality
surveillance / assurance Level 1 Operations activities in an operations
organization. Role is to perform the surveillance activities and ensure that
all the events on a network get escalated to the relevant function within the
stipulated time period for restoration / resolution.
3
Key Responsibilities
· Service
Alarm Monitoring
· Alarm
Management for the assigned Network Services
· Ticket
Management
· Fault
remedy requiring on site presence is dispatched timely (as per the SLA / KPI)
to the field operations organizations
· Work Order
Handling
· Regular
follow up on the events with relevant departments working on it as per the
MSTOP process
· Work
towards KPI & Balanced Scorecard parameters
· Work
towards the IPM parameters assigned by the Shift Manager
· To ensure
Security is implemented and maintained in accordance with Security and Risk
Management directives of the organization
· Adherence
to the organizational guidelines & departmental processes & procedures
4
Authority
· Clearing
the first level Network Alarms
· Creation
of Trouble Tickets
· Ticket
updation and routing to the relevant department for further course of action
· Closure of
ticket
5
Candidate Prerequisites
·
Qualifications: Degree within Electrical Engineering/Telecommunication
Engineering/Computer Science/Computer Engineering or equivalent
· Years of
experience: Fresher or 0-1 yr experience
·
Certifications: Any Certification related to Telecom shall be an added advantage
· Technical
and/or functional skills: Good knowledge of service networks / GSM Network /
WCDMA network / service applications characteristics and capabilities; Service
Performance indicators and their interpretation. Basic Knowledge of services
and service applications implementation / integration processes along with
Access, Core, Transport & Service Networks
· Leadership
skills: Not Applicable
· Language
skills: Proficiency in written / Spoken English & Hindi
· Values and
behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Job
Managed Services
Primary Location
IN-HR-Gurgaon
Schedule
Part-time
Job Posting
Sep 4, 2013, 10:48:48 AM
Unposting Date
Oct 5, 2013, 3:29:00 AM
Job Type
Standard
Click Here To Apply
0 comments:
Post a Comment