Accenture Requires IO_Helpdesk Support
Job Location:Bangalore
Job Description
Schedule: Full-time
"Minimum Skill
Requirement :
• Bachelor degree or 3 year diploma
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting
Must Have:
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have :
• Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
• Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
• Domestic tech support can be considered post evaluating on Voice and accent of candidate
• Bachelor degree or 3 year diploma
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting
Must Have:
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have :
• Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
• Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
• Domestic tech support can be considered post evaluating on Voice and accent of candidate
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