Aon Hewitt Requires INDTEAM MEMBER PROC

Aon Hewitt’s HR BPO business provides administrative services across all HR areas. We serve nearly 30 HR BPO clients and more than a million employees in over 100 countries. Our services are delivered by more than 5,000 experienced colleagues located in six full-service delivery centers across the globe. We integrate our rich experience, proven delivery model and industry-leading tools and technologies to deliver a holistic customer experience.

Overview

The Team Member is responsible for ensuring timely and accurate service delivery. The Team Member works with the Team and Managers to identify issues, opportunities for improvement and recommends / implements solutions. The Team Member should be able to perform rule based transactions with simple calculations. This role may be leveraged across multiple teams

Responsibility Areas

Domain Knowledge

■ Should be able to pick up domain/process nuances quickly

Business Planning

N/A

Client Relationship Management

■ Acquire knowledge from onshore / client (as and when required)

■ Prompt response to queries from onshore/client

Project Management

N/A

Operations Management

■ Ensures timely and accurate service delivery at defined productivity levels

■ Ensure adherence to Client SLA’s

■ Maintain documentation tracker of SOPs/Operating process exceptions and communicate these exceptions to senior team member on regular basis

■ Carry out data entry and rule based entry for processes

■ Perform simple process calculations

■ Ensure First-time quality

■ Identify, share, and support operational improvements

■ Execute Issue / Query resolution and ensure proper documentation & follow-up

■ Suggest at least one quest idea in the first 6 months and suggest further improvements with increasing domain and process knowledge

People Management

N/A

Financial Management

N/A

Expectations

■ 100% of production time to be spent in processing

■ Take complete ownership of self learning & development

■ Ensure Time Sheets are filled regularly

■ Adherences to team schedules and leave plans

■ Comply to all Data Security and Code of Conduct standards

■ Compliance to TRBS & MIS guidelines

■ Exhibit Organization’s value system

■ Personal effectiveness, flexibility and adaptability

■ Follow escalation matrix

Posting Qualifications

Education, Knowledge & Experience

■ Graduate in any discipline

■ Work Experience of 6 months -3 years [Desirable – Learning & Development; Training : Recruitment]

Education, Knowledge & Experience – Fresher (0-6 months experience)

■ Graduate in any discipline (aggregate marks of >=50% - No Gaps / Failure throughout Graduation)

■ Work Experience of 0-6 months

Skills

■ Excellent written & verbal communication skills

■ Good Interpersonal skills

■ Good computer operating skills required (MS- Office Applications)

■ Typing Speed of Minimum 25 WPM with 90% Accuracy

Competency

■ Excellent learning agility

■ Demonstrates initiative and a self starter approach

■ Basic Problem Solving & Decision making ability

■ Demonstrate adaptability and flexibility

■ Focus on continuous improvement

■ Ability to work in a team-oriented, collaborative environment

Work Conditions

■ Participation in training sessions, presentations and meetings

■ Occasional extended work hours to meet deadlines

■ Ability to work 24*7 shift timings

■ Mobility within the office & locations

■ Willingness to sign a service agreement before every overseas travel / assignment/ prior to joining

Role/ Career Progressions

■ Senior Team Member

Maharashtra Navi Mumbai, India India
Maharashtra Navi Mumbai, IND India 

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