Progressive Infotech Pvt Ltd. is Looking Freshers for Service Delivery Executive - NCR
Progressive Infotech (Progressive) is a leading independent provider
of IT Infrastructure Services encompassing Integration and Management of
IT Infrastructure, through its robust world class delivery processes to
varied corporations of high repute. Progressive has established its
expertise in IT Infrastructure management by efficiently running the
Infrastructure setups of several large Indian enterprises. With an
Integrated Quality Management system that comprises ISO 9001:2000, ISO
20000 (previously BS15000) as well as ISO 27001 (previously BS 7799)
standards, Progressive has redefined the way IT Infrastructure
management is being practiced across the globe. The company�s wide array
of services focus on helping enterprises chalk out the best IT
Infrastructure strategies, ensuring minimized downtime, reducing total
cost of ownership and delivering excellent customer service. - Candidate should be good knowledge of it product.
- Good communication skill.
- Validate business Process in terms of quality.
- Performs key investigations on customer escalations and time based monitoring to delivery of service to the dissatisfied customers
- Work on department-wide activities such as process documentation and adherence.
- Single Point of contact for customer complains.
- Taking feedback directly from customer against our process and service account managers
- Adding Value to the organization by giving Trainings on soft skills, ITIL V3, and Incident Management to all our FMS Location and as well as to our internal Team.
- Monitor team performance; generate reports, trends & dashboards on Excel Sheets with Presentations.
- Ability to analyze data based on my monitoring & performs a thorough Root Cause Analysis on service improvements.
- Doing internal and external audits for all our FMS Locations in terms of ISO 20000, 27000, 9001 frameworks.
- Monitoring and helps in implementation of CRM and also involved in CRM Audits.
Salary:
INR 1,00,000 - 2,00,000 P.A. (fixed appraisal every six months till 2 years)
Industry:
IT Hardware, Networking
Functional Area:
IT Hardware, Technical Support, Telecom EngineeringCandidate Profile
Education:
(UG - Any Graduate - Any Specialization, Graduation Not
Required) AND (PG - Any PG Course - Any Specialization, Post Graduation
Not Required)
Please refer to the Job description aboveContact Details
Recruiter Name:Rohit Kumar - Sr. HR executive
Contact Company:Progressive Infotech Pvt Ltd
Address:
C 161 Phase II Extension ,,India
Email Address:rohit.kumar@progressive.in
Telephone:91-120-4393970
This job posting is really detailed, you couldn't ask for more. I'm really interested in this one though. I think I'll give it a shot.
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