IBM Pool Campus Drive on 13th August 2014 at JIT Bangalore

Click Here To Get Daily Latest Fresher Job Alerts

Jyothy Institute of Technology

CIRCULAR

Ref://JIT/PCD/2014-15/011                                                                               01.08.2014

Dear Sir/Madam                                                                                                                   

We are happy to inform you that we have organized a recruitment drive

for M/S. IBM India.

Venue                            : JIT Campus, Tataguni, Kanakapura Road, Bangalore.

Date of the Drive                     : 13.08.2014 (Wednesday)              

Reporting time                        : 08.30 AM.

Eligibility Criteria                   : Graduate, BE/B Tech, PG, BCA/ MCA

Position                                   : Tech. Support

Year of passing                       : 2014 & Before

Location                                  : Bangalore/Hyderabad
Apply Here

Job Description                       : .     

Providing Voice support to IBM Internal End Users and External Commercial

Account End Users across North America, EMEA & AP. The job will require you

to handle inbound calls / emails / chats regarding technical issues for end users.

   •    Remote Infrastructure support delivery

   •    Perform problem cause analysis

   •    Resolve routine customer problem

   •    Ability to Identify Opportunity & Implement Process Improvements

   •    Has technical experience and skills in the areas of problem determination, creativity and

Analysis

   •    Ability to meet a set of defined account agent productivity measurements

Mandatory Skills : 

   •    Understanding of operating systems, Windows 2000/NT/XP configuration options and

Troubleshooting

   •    Browser Support - Internet Explorer

   •    Strong computer skills required

   •    Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,

   Token Ring, Ethernet, LAN/WAN

   •    Excellent oral and written communication skills

   •    Excellent customer service orientation

   •    Neutral accent

   •    Desired Skills

   •    Ability to identify basic hardware parts and aware of basic hardware  concept

•    User level familiarity with at least one e-mail client - Outlook,   Notes etc

•    Skilled in commercially standard software applications and major desktop operating systems

•    Awareness of basic networking concepts and technologies

•    Questioning skills /probing skills, as relevant to the issue and  level of the caller

•    Fluency in Communications Skills (both spoken and written)/ soft   skills

Additional Information           : 

   •    Working in shifts is a mandate. Candidates applying and selected for
   the job will be expected to work in shifts - including evening and night
   shifts. Shifts will be 24x7  in nature and can vary depending on
   geographies supported.
   •    Candidate should not have any backlogs in order to qualify for the
   test and interview process

Interview Process                   : 

   1.   Initial screening and assessment of communication skills (In Person)
   2.   Voice & Accent assessment (Telephonic or In-Person)
   3.   Technical Interview (Telephonic or In-Person)

Documents to be carried (Original & One set of Photocopy)         :

·        Resume
   

·        Education all year mark sheets for the highest degree attained / pursuing

·        Education degree certificate (if course is completed)

·        Government issued photo ID card

·        If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips

·        Valid Indian work permit (if applicable)

If you like the message tell  your friends, to make use of this opportunity.

Regards,

                                                      

N.Ravi kumar

Director placements

Jyothy Institute of Technology

Tataguni,

Kanakapura Road

Bangalore -560062

Click Here To Register Your Resume